1.1. Public Offer— an offer to conclude a hosting services agreement under the terms described in this document
1.2. Acceptance of the Offer— full acceptance of the terms of use through ordering services
1.3. Company— Senko Digital Ltd (registered data processing provider in the UK, registration number 16200683), providing hosting and technical support services
1.4. Client— an individual or legal entity that has accepted the offer
2. General Provisions
2.1.Services are provided "as is." The Company reserves the right to amend the terms of use.
2.2.All changes take effect from the moment they are published on the official website.
3. Payment Procedure
3.1.Services are provided on a 100% prepayment basis.
3.2.Payments are made via the client portal and must be in a currency convenient for the client from the options offered on the website.
3.3.If payment for services is not made, the provision of services will be suspended, and data may be deleted within 8 hours.
4. Refunds
4.1.Refunds are possible for the unused period within 14 days from the service order date.
4.2.Refunds are issued to the client's payment account or via the client portal.
4.3.The Company reserves the right to deny refunds in cases of violations or fraud.
4.4.The refund amount is reduced by payment system fees and company losses (e.g., if the client violates terms and causes IP addresses to be blacklisted).
5. Client Rights and Obligations
5.1.The client is fully responsible for the server and software.
5.2.The client may install and use any software that complies with EU legislation.
5.3.The client must ensure the legality of hosted content and software.
5.4.In case of violations or complaints, the company may terminate services without a refund.
5.5.The client must not use rented VPS servers for bulk email campaigns (spam), phishing, or other abusive activities.
5.6.In certain cases, bulk email campaigns may be allowed after agreement with the Company. Details of the campaign and recipient consent must be provided.
5.7.The client has the right to migrate their game and virtual servers between tariff plans and physical servers within the Company's infrastructure.
5.8.The Client has the right to request the exclusion of their game server from hosting company's monitoring system by creating a corresponding support ticket.
6. Company Rights and Obligations
6.1.The Company undertakes to provide services within technical capabilities but does not guarantee 100% uptime.
6.2.Compensation for unscheduled downtime is provided as a service extension.
6.3.The Company is not responsible for the client's software or access issues caused by third parties.
7. Prohibited Content and Software
7.1.The following content and software are prohibited:
Pornographic content, including links to such materials.
Content that violates EU laws or copyright regulations.
Software for creating botnets, phishing, cryptocurrency mining, or other illegal activities.
Software for bulk email campaigns (spam), except in cases approved by the company.
Tools for network scanners, proxy checkers, and similar utilities.
Fake game servers or servers redirecting users to other resources.
7.2.If prohibited content or software is hosted, the Company reserves the right to immediately block services without prior notice or refunds.
8. Network Usage Policy
8.1.Network speed on virtual servers is limited to 1 Gbps. To ensure comfortable server operation for all users, we implement a Fair Use Policy that prevents bandwidth abuse by individual clients.
8.2.After reaching certain traffic thresholds (which may vary by plan), we reserve the right to reduce network access speed to 10 Mbps or 100 Mbps until the end of the billing month (traffic shaping).
9. Service Termination by Company
9.1.The Company reserves the right to terminate services immediately and without warning in cases of:
Providing false client information or refusing to verify it
Interference with normal server operations, network resources, or Company operations
Inappropriate communication with Company employees, including use of offensive language or spreading defamatory information about the Company
Mass mailings without explicit user consent
Hosting pornographic content in any form, including links to such materials
Defamation, distribution of personal information, copyright infringement, or intellectual property rights violation
Privacy rights violations, defamatory content, incitement to ethnic hatred, violence, or terrorism
9.2. The Company reserves the right to share client information with law enforcement upon official request.
10. Account Restrictions
10.1.The Company reserves the right to suspend or terminate Client access if additional accounts created by the same Client are discovered. Account connections may be identified through matching personal data, IP addresses, access devices, payment details, or other factors indicating common ownership.
10.2.The Company may choose not to provide timeframes for resolving complaints.
10.3.The Company may withhold data from a suspended server if it was blocked due to a complaint. In other cases, this is at the Company's discretion.
10.4.If hosting is blocked due to complaints and/or other reasons (network scanning, outgoing DDoS attacks, etc.) once or more per month, and the Client fails to address the issue, the Company may terminate services early without refund.
11. Final Provisions
11.1.The Company reserves the right to amend the terms of this offer. Changes take effect from the moment they are published on the Company's official website.
11.2.This offer and any disputes arising from it are governed by the laws of the European Union.
11.3.In case of disputes not resolved under this offer, the parties shall seek resolution through negotiations. If no agreement is reached, disputes shall be resolved in court under EU law.
