Contacts
We are always happy to help you and answer any questions. You can contact us through the below mentioned channels.
Personal Area
If you are already our client, you can get help directly through your personal area.
OpenFor all questions, including sales & billing, as well as technical questions.
Telegram Bot
For faster access to support, use our Telegram bot.
@senkosbotFor sales & billing; game hosting questions; basic technical questions that do not require access to sensitive data.
Discord Server
Join our Discord server for communication and prompt assistance.
JoinFor sales & billing; game hosting questions; basic technical questions that do not require access to sensitive data.
Send us a message
Have a question or want to work with us? Send us a message and we'll get back to you as soon as possible.
Support SLA
Personal Area
First response: 8 hours during working hours
Update frequency: 2 hours during working hours
Update frequency: 2 hours during working hours
Email
Within 6 hours after the message.
Replies are not guaranteed for certain types of messages.
Replies are not guaranteed for certain types of messages.
Web Chat
Reply within 15 minutes during working hours
Telegram Bot
Reply within 30 minutes during working hours
Discord Server
Reply within 1 hour during working hours